Warranty coverage Alpha Bodytec’s warranty obligations are limited to the terms set forth below: Alpha Bodytec. as defined below, warrants all Alpha software and power suit against defects in materials and workmanship under normal use for a period of SIX (6) MONTHS from the date of retail purchase by the original end-user purchaser (“Warranty Period”) whereas, the Alpha Control Box will be under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware and/or software defect arises and a valid claim is received within the Warranty Period, at its option, Alpha Bodytec will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. (3) update or repair software bugs or glitches that may arise or (4) will repair or replace parts at a charge if Alpha Bodytec considers the product to be ineffective under the warranty obligations. A replacement product or part provided by Alpha Bodytec assumes the remaining warranty of the original product. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Alpha Bodytec’s property.
Exclusions & limitations This warranty does not apply: (a) to damage caused by use with non-Alpha Bodytec products; (b) to damage caused by accident, abuse, misuse, rust, flood, fire, or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Alpha Bodytec ; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Alpha Bodytec; (e) to a product, part or software that has been modified to significantly alter functionality or capability without the written permission of Alpha Bodytec ; (f) to consumable parts, unless damage has occurred due to a defect in materials or workmanship; or (g) if any Alpha Bodytec serial number or security seal has been removed or defaced. (h) or internal and external damage of the product due to wear and tear, rustiness found on metal counterparts, furring and/or sheering, torn and holes of fabric on the Power suit and/or broken zippers.
Obtaining Warranty Service
An Alpha Bodytec representative or service provider will help determine whether your product requires service and, if it does, will inform you how Alpha Bodytec will provide it. Alpha Bodytec or its service providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law. You may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in. In accordance with applicable law, Alpha Bodytec may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service which can be obtained through the online registeration. Please refer below for the details on how to obtain the warranty service. If the Alpha product is still under a valid warranty, please drop Alpha Bodytec an email with your name and serial number. The service department team will then verify the product’s warranty status before issuing a reply on the return and/or exchange instructions. Please allow 3 – 5 working days for this procedure.
+65 6221 8386
Alpha Bodytec Pte Ltd
146 Robinson Road, #01-01