Returns & Exchanges
You have 30 days from reception of your order to exchange your item for another size or request for an exchange.
- Prepare your parcel and enclose the delivery note Pack the items securely, in the original packaging if possible and enclose the delivery note. You must state the reasons for return clearly.
If you do not have the return note, please email us directly at email@example.com and the customer service team will issue you with one.
- Attach the return label on your parcel
On the delivery note, you will see a label with the return address, which you should attach to your parcel. If you cannot find the address, please return it to the following address:
ALPHA BODYTEC PTE LTD – RETURNS
146 Robinson Road, #01-01
- To do so, go to your local post office and send your parcel by registered mail. Alpha Bodytec will not accept carriage due to payment on delivery and will not pay the delivery or return charges.
The change of size will be processed 3 – 12 working days after we receive the parcel to our warehouse.
When making exchanges and returns, please bear in mind that:
- Any items returned must be in the same condition in which you receive them.
- Alpha Bodytec will not be bearing the cost to ship to our office.
- Please contact us directly at firstname.lastname@example.org or fill up the online enquiry form and we will assist you with the further steps of returns or exchanges.